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Resume

Experience

TEACHING ASSISTANT

September 2022 - April 2023

York University

Toronto, Canada

Picture this: a lab with over 100 students tackling real-world engineering problems using MATLAB. I aimed to be a supportive guide, helping students navigate complex concepts with confidence.

  • Engaging Instruction: Led hands-on sessions that connected theory to practice, empowering students to use MATLAB for problem-solving.

  • Tailored Support: Provided individulized and group guidance, simplifying challenging topics and boosting both confidence and performance.

  • Efficiency Innovator: Streamlined grading processes with digital tools, saving time and ensuring accurate academic tracking.

  • Leadership in Action: Fostered a collaborative, inclusive environment where students learned from each other and thrived.

  • Impact: Helped students build technical proficiency, achieve academic success, and develop skills for future careers.

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

March 2020 - May 2021

Indoswiss Financial Group Inc.

Brampton, Canada

Imagine a fast-paced environment where technical challenges arise daily. I focused on keeping systems running smoothly and supporting both internal teams and clients with their technical needs.

  • Process Optimization: Improved data entry and invoicing workflows using Excel, helping the team work more efficiently.

  • Technical Troubleshooting: Resolved technical issues quickly, achieving a 90% first-call resolution rate and minimizing disruptions.

  • Client-Centric Support: Provided reliable technical assistance, ensuring systems remained stable and clients felt supported.

  • Proactive Problem-Solving: Anticipated and resolved potential challenges, ensuring a reliable and secure IT environment.

  • Impact: Played a key role in enhancing team productivity and client satisfaction through consistent, effective support.

CUSTOMER RELATIONS & TECHNICAL ASSISTANT

January 2019 - January 2020

Tokiee Ventures

Brampton, Canada

In this role, I worked to improve customer experiences while contributing to technical and strategic initiatives.

  • Customer-Centered Solutions: Analyzed programs and services to adapt to evolving customer needs, enhancing engagement and satisfaction.

  • Team Collaboration: Partnered with technical and marketing teams to streamline communication strategies and strengthen management-customer relationships.

  • Technical Contributions: Added over 10,000 lines of code to a customer-facing website, improving accessibility, functionality, and overall user experience.

  • Problem-Solving Expertise: Used analytical and technical skills to deliver practical solutions that supported business goals and boosted customer satisfaction.

  • Impact: Helped create a more efficient and user-friendly experience for both the company and its customers.

Education

YORK UNIVERSITY

September 2020 - December 2024

Bachelor of Engineering in Software Engineering 

Toronto, Canada

  • Core Areas: Object-oriented programming, data structures, algorithms, UX design, embedded systems, cybersecurity, digital systems, AI, and software development.

  • Technical Expertise: Skilled in a wide range of technologies, including React, Node.js, Docker, cloud platforms (AWS, Google Cloud), databases (SQL, Oracle), distributed systems, and microservices.

  • Project Experience: Successfully collaborated on diverse team-based projects, emphasizing clear planning, effective communication, and innovative problem-solving to deliver scalable, high-performing software solutions.

  • Strengths: Strong analytical skills, leadership abilities, and a collaborative mindset, applied to academic and extracurricular engineering challenges.

NORTH PARK SECONDARY SCHOOL

September 2016 - June 2020

High School Diploma - International Business and Technology Program

Brampton, Canada

  • Academic Highlights: Advanced coursework in computer science, mathematics, and international business, emphasizing technology integration and innovation.

  • Program Focus: Built a strong foundation at the intersection of business and technology, fostering critical thinking, creativity, and problem-solving through hands-on projects and interdisciplinary learning.

  • Key Achievements: Recognized for academic excellence and awarded for problem-solving abilities in technology and entrepreneurship.

Technical Skills

Programming Languages: Python, Java, C/C++/C#, JavaScript, MATLAB, PHP.

Web Development: React, HTML/CSS, Bootstrap, Figma, Wireframing, Flask, Node.js.

​Cloud & DevOps: AWS, Azure, Google Cloud.

Data & Analysis: SQL, Oracle, RESTful APIs.

Cybersecurity: Penetration Testing, Cryptography, Computer Security.

​Testing & Tools: Git, Docker, Jenkins, Jira, Postman.

Complementary Skills

Core Skills: Communication, Leadership, Problem-Solving, Critical Thinking, Time Management, Attention to Detail.

Collaboration: Teamwork, Strategic Planning, Training and Mentoring, Risk Assessment.

​User Experience & Research: User Research, Customer Empathy, Design Thinking, Prototyping.

Project Management: Agile Project Management, Adaptability.

Languages

English (native)

Hindi (conversational)

French (proficient)

Punjabi (conversational)

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